Factory Service
In the event you feel service is necessary please notify the service department at 1-800-349-1872 to make your claim. In order to speed processing, please have the following information ready:
  • Name, address, phone number and the county in which you live.
  • Type of window or door . . . ie. double hung, slider or casement. Entry or patio door.
  • Installing contractor.
  • Original order number & date of manufacture.
    The original order number can usually be found in the following areas:
    Windows: In the upper portion or header of the inside top of the mainframe which is accessible by lowering the upper sash on double hungs; or by sliding the left outside sash aside and looking up into the head.
    Doors: On the top edge of the operable door panel.
  • Brief description of the problem.
  • Polaris Technologies service representatives enter your claim via computer to ensure quality service in resolving your problem.
At any time you may return any defective or broken part to our factory or any of our distribution branch locations. There you will receive a replacement part or repair FREE OF CHARGE. There is never a service charge for repairs done at one of our facilities.

Polaris is a registered trademark of Modern Builders Supply, Inc.